Community Challenge Process


Public Interest Registry has instituted a Restrictions Dispute Resolution Policy (RDRP). All .NGO|.ONG Registrants will be bound by the Restrictions Dispute Resolution Policy, which is administered by the National Arbitration Forum (available here) This RDRP may be invoked by any third party (including law enforcement authorities) in order to resolve a dispute with a registrant over the registration or use of the registrant's domain name in violation of the OnGood Eligibility Requirements. Such a dispute filing must specify how the domain name is in violation of the purposes contemplated by PIR’S definition and qualifications of NGOs.

As an alternative to resolution of disputes through the formal RDRP arbitration process and as a service to the community, Public Interest Registry will attempt to facilitate resolution of disputes concerning our OnGood Eligibility Requirements through a free of cost Community Challenge Process. The Community Challenge Process is not mandatory. A party wishing to file a dispute concerning our OnGood Eligibility Requirements may elect to proceed to file a dispute under the RDRP without filing a Community Challenge Dispute.

The Community Challenge Process, will not result in a binding decision on the merits of any dispute. Public Interest Registry’s role in the Community Challenge Process is solely as a facilitator.. Public Interest Registry is not an adjudicator and will not take sides in any dispute.  Parties who participate in our Community Challenge Process understand and agree that Public Interest Registry is not legally or financially liable for any costs, expenses or damages of any kind relating to the Community Challenge Process and any dispute submitted thereunder.


  • Community Challenge Process disputes should be submitted via our website at [link here].

  • Public Interest Registry will promptly review reports of alleged violations.

  • A dispute filing must identify the complainant. The filing must specifically identify the grounds of the alleged non-compliance with the .NGO|.ONG Registration Restrictions and include supporting documentation.

  • Public Interest Registry will conduct a preliminary review of the filing to ensure that it is complete and states the grounds of the alleged non-compliance.

  • If the filing fails the preliminary review, Public Interest Registry will notify the complainant and the file will be closed.

  • If the filing passes preliminary review, Public Interest Registry will forward the filing to the OnGood registrant and request registrant’s comments on the filing. A registrant may request a conference with Public Interest Registry, which may be conducted through email or teleconference, in order to attempt to resolve the issues. Public Interest Registry will not make a decision on the dispute or impose a resolution, but may attempt to help the parties resolve the dispute without the need for referral to the Restriction Dispute Resolution Policy.

  • If the issue(s) raised by the complainant are not resolved within a 30-day period, Public Interest Registry will inform the complainant that it may file a dispute under the terms of the Restriction Dispute Resolution Policy.